A cracked protector may have absorbed impact that could otherwise have reached your phone screen.

•  Carefully remove the damaged protector. When dealing with damaged products, please be extremely careful to avoid hurting your fingers.
  
•  If your package includes a spare, you can install the replacement. 
•  For further support, send your order number and a photo of the damaged protector to support@ultraglass.co

Small bubbles may be caused by trapped air, dust, or pressure from your phone case.

•  Gently push bubbles toward the nearest edge with a microfiber cloth or squeegee. 
•  Check for dust underneath the protector. 
•  Make sure your phone case is not pressing against the edges. 
•  Confirm the protector is properly centered. 

Some small bubbles may disappear within 24–48 hours. If the issue continues, send us a photo at support@ultraglass.co

Touch sensitivity may sometimes be affected by installation, device settings, or improper adhesion.

Try:

•  Restarting your phone. 
•  Making sure the protector is fully adhered. 
•  Checking that your phone case is not pressing against the protector. 
•  Adjusting touch sensitivity settings, if available. 
•  Testing with clean, dry fingers. 

If the issue continues, contact support@ultraglass.co

UltraGlass privacy screen protectors are designed to maintain normal everyday functionality, but performance may vary depending on your device, lighting, or installation.

If you experience Face ID issues:

•  Check that the protector is correctly aligned. 
•  Clean the front camera and sensor area. 
•  Test again in normal indoor lighting. 
•  Re-register Face ID if needed. 

If the issue continues, contact support@ultraglass.co with your phone model.

Please send us:

•  Your order number
•  A clear photo of the issue

Email support@ultraglass.co , and our support team will assist you with the next steps.