1. Product Quality Guarantee

UltraGlass products undergo professional testing and certification, yet rare occurrences cannot be entirely avoided. If you encounter any quality issues with UltraGlass products, please feel free to contact our customer service team at any time.

2. Warranty Period and Channels

We offer a 365-day limited warranty for UltraGlass products purchased through authorized channels.

The warranty period starts once the product is received by the original purchaser.If you believe your UltraGlass product has quality issues, please contact our customer support within the warranty period and provide proof of purchase. Our professional UltraGlass customer service team will contact you within 24 bussiness hours to provide a solution.

UltraGlass products are sold on our official website, Amazon, and other official channels. Additionally, the manufacturers, suppliers, or resellers might offer its own warranties. Please reach out to your seller for further details.

To ensure you receive a legitimate product, we strongly advise purchasing from one of the aforementioned channels. We have received reports of fraudulent orders from other sources.

3. Warranty Coverage

Our warranty policy excludes the following items:

• Damage caused by human factors, including but not limited to misuse or improper use.
• Damage caused by force majeure such as natural disasters or accidents.
• Failure to provide sufficient proof of purchase. Free products (such as test products, user program promotional products, etc.).
• Products that have exceeded the warranty period.
• Products purchased from unofficial channels.
• Defects or damages caused by exposure to overheating, liquids, or other external factors.
• Non-quality-related issues reported after 30 days from the date of purchase.
• Product loss or theft.
• Defects or damages caused by non-compliance with official instructions or manuals, modification, or disassembly of the product.

4. Disclaimer

UltraGlass is not responsible for the following situations:

UltraGlass shall not be liable for any indirect losses or damages resulting from product use or misuse. The compensation amount specified in this warranty policy shall not exceed the actual purchase value of the product. The warranty policy may be adjusted based on legal regulations, company policies, and product updates.

Please note that this warranty policy applies only to products purchased through UltraGlass official channels, and products purchased from other sales channels are not covered by this warranty policy. UltraGlass reserves the right to interpret and modify this warranty policy.

UltraGlass is committed to being your most loyal partner, providing you with high-quality products to enhance your lifestyle.